Stage 1
Student submits a duly-filled Student Complaint Form, signed and personally
hand-delivers it to the General Office. The form is obtainable from the General Office.
The Office Manager shall acknowledge receipt of Student’s complaint/grievance

Stage 2
The Office Manager shall forward the complaint/grievance to
the appropriate department for investigation and further action.

The Department Manager responsible for dealing with the dispute contacts the
originator of complaint and tries to resolve the issue.

Stage 3
When there is a failure of resolution after more than 5 working days, the Department
Manager escalates to the General Manager to try to resolve the issue amicably.

If the General Manager fails to resolve the dispute after more than 5 working days,
the General Manager escalates to the Principal and Board of Directors level for resolution.

Stage 4
If the Principal and Board of Directors fail to arrive at a resolution with the originator
of the dispute and complaint, the School informs the originator the possibility of referring
the matter to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators
(SIArb) through the CPE Student Services Centre.

The School accepts the outcome of such arbitration as the decision of the
Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb)
shall be final and binding on all parties.

For further details, please see the

STUDENT HANDBOOK

STUDENT COMPLAINT FORM